bd9999's Privacy Policy

bd9999 ("we", "us", or "platform") provides a safe and reliable online casino and sports betting service for players in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information. By using our services, you agree to the terms of this Policy.

This Policy applies to all services, websites, and mobile platforms of bd9999. We place the highest importance on the privacy of our users and are committed to protecting their personal information.

1 What Information We Collect

When you register with bd9999 or use our services, we may collect various types of information. The main purpose of collecting this information is to provide you with the best service and to ensure the security of your account.

1.1 Information You Provide Directly

• Full name, date of birth, and national identity card details
• Email address and contact information
• bKash, Nagad, Rocket, Upay, or bank account number (for transactions)
• Username and password provided at registration
• Copies of identity documents submitted for KYC verification

1.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Duration of service use, login time and date
• Game history and betting activity
• Information obtained from cookies and similar tracking technologies

1.3 Information Received from Third Parties

We may collect information from trusted third-party service providers for the purpose of identity verification and fraud prevention. These third parties are required to comply with our privacy standards.

2 Purpose of Using Your Information

bd9999 uses your information only for legitimate and clearly defined purposes. We never sell your personal information to third parties.

• To create, manage, and verify your account
• To process financial transactions via bKash, Nagad, Rocket, Upay, and bank transfers
• To comply with anti-money laundering (AML) and anti-fraud policies
• To improve our service quality and personalize the user experience
• To inform you about relevant promotional offers and bonuses
• To ensure compliance with responsible gaming guidelines
• To resolve technical issues and provide customer support
• To protect the security and integrity of the platform

3 Cookies and Tracking Technologies

bd9999 uses cookies to improve your browsing experience and maintain service quality. Cookies are small text files stored in your browser or on your device.

3.1 Types of Cookies

• Essential cookies: required to maintain login sessions and security
• Functional cookies: used to remember your preferences and settings
• Analytics cookies: to monitor and improve service usage

You can disable cookies through your browser settings. Please note, however, that disabling certain cookies may limit some functionality of the platform.

4 Data Sharing and Disclosure

bd9999 may share your personal information with third parties in limited and controlled circumstances. We never sell your information for commercial gain.

4.1 Service Providers

We work with trusted third-party service providers to operate our services, such as payment processing companies, identity verification services, and game content providers. These providers act only on our instructions and are required to comply with our privacy standards.

4.2 Legal Obligations

We may be required to disclose information in response to lawful requests from law enforcement agencies, court orders, or directions from regulatory authorities. In such cases, we provide only the information legally required.

4.3 Fraud Prevention

Information may be shared with relevant authorities for the purpose of preventing money laundering, fraud, or illegal activity.

5 Data Protection and Security

bd9999 uses industry-standard security measures to keep your personal information protected. Our security framework includes:

• SSL (Secure Socket Layer) encryption — on all data transfers
• Encrypted storage of sensitive information
• Data stored in secure data centers
• Regular security audits and vulnerability assessments
• Strict access controls — only authorized personnel can access data
• Two-Factor Authentication support

Although we take the highest security measures, no digital service can guarantee complete security. We therefore ask that you always keep your password confidential and do not share it with others.

6 Data Retention Period

bd9999 retains your personal information only for as long as necessary. We consider the following when determining retention periods:

• All information is retained while your account is active
• Certain information is retained after account closure as required by legal obligations
• Financial transaction records are generally retained for up to 5 years
• KYC verification information is kept for a defined period even after account closure

Once the retention period ends, data is securely deleted or anonymized.

7 Your Rights

As a user of bd9999, you have the following rights regarding your personal information:

7.1 Right to Access Information

You may contact us at any time to find out what information we hold about you. We will provide this information within a reasonable time.

7.2 Right to Correct Information

If the information we hold about you is incorrect or incomplete, please let us know. We will correct it as quickly as possible. You can also update some information yourself through your account settings.

7.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, it may be necessary for us to retain some information due to legal obligations or legitimate business reasons.

7.4 Right to Object to Processing

You may object at any time to marketing communications or personalized advertising. We will act accordingly without delay.

8 Privacy of Minors

bd9999 strictly prohibits providing services to persons under the age of 21. Our platform is for users aged 21 and above only. We verify age at registration, and if an account belonging to a minor is identified, it is closed immediately and any collected information is deleted.

9 Third-Party Links and Services

Our platform may sometimes reference third-party services or game content. These third parties have their own privacy policies and we are not responsible for their practices. We advise you to read the privacy policy of any third-party service before using it.

10 Changes to the Privacy Policy

bd9999 may update this Privacy Policy from time to time. For any significant changes, we will notify you by email or via a notice on the platform. Continued use of the service after changes will be taken as your agreement to the updated Policy.

The date of this Policy is shown at the top of the page. We advise you to visit this page regularly.

11 Marketing Communications

If you do not wish to receive our marketing emails or notifications, you can turn off the relevant option in your account settings or contact us directly. However, important service-related notifications (such as transaction confirmations and security alerts) will continue to be sent.

12 Data Transfers

To operate our services, your information may be processed on servers located in various countries. Wherever data is transferred, we maintain the protection standards described in this Privacy Policy. We ensure the necessary safeguards are in place for international data transfers.

13 Complaints and Investigation Process

If you have any complaints or concerns about how your information is managed, please contact us using the methods listed below:

• Contact us through our 24/7 live chat support
• Write to us at: [email protected]

We take all complaints seriously and do our best to provide a resolution as quickly as possible.

14 Applicable Law

This Privacy Policy is governed by applicable laws and regulations. In the event of any dispute or question of interpretation, the Bengali version of this Policy shall be considered final.

If you have any questions about this Privacy Policy or need clarification on any matter, please visit our FAQ page or contact our support team directly.